I installed a ProVia door for a customer 6 years ago. I like ProVia doors because they are made very well. However, even quality doors can develop problems, which is why you always want to buy a door with a great warranty.
I was at that customer’s home doing another remodel and I noticed that the leaded glass panel in the door had shifted downward causing an unsightly misalignment. I called my ProVia rep who set the warranty claim in motion. A few weeks later a ProVia technician came to my customer’s home and replaced the entire glass panel free of charge.
My customer may have spent a bit more when he installed the door, but that was money well spent. He now has a door that looks as good as the day that it was first installed.