As a general contractor I’m expected to give my clients a reasonable estimate to completion for any job. However, I’m often hampered by events well beyond my control. Here is one example. We ordered a $1,200 cabinet on-line for a bathroom. It took 2 weeks for it to arrive despite the fact that it was in-stock. I carefully examined its shipping container, which was intact and undamaged. However, when I opened the box it was clear that the cabinet was not only damaged, it was likely packed damaged. I spent over 90 minutes with customer service trying to get a replacement and had to got through three agents before someone did something. It will be at least several weeks more before the replacement cabinet arrives, and this will delay other aspects of the remodel. See photos below.
